COVID-19 Virus Update

To our all of our clients, staff, families, and friends….

There’s no doubt we are all currently dealing with unprecedented worrying times. Government advise and restrictions are changing daily if not hourly. I thought I’d write these words to help keep you all up to speed with the developments at MBH and in Mallorca.  

A State of emergency has been declared for the whole of Spain which basically confines everyone to remain indoors. There’s a few exemptions, but it’s mainly for trips to the chemist or food shops. All boarders, ports and airspace have been closed so the lock down is now total…..Obviously our store is closed.

Here in Puerto Pollensa, from what I can see everyone is adhering to these restrictions and there’s a great feeling of community spirit. The police are maintaining a visible presence, which serves as a reminder of the gravity of this crisis but also it’s comforting to see our services protecting us.

Mallorca Bike Hire is a family business, we also employ valued staff who feel like family. We’re all hurting and are worried, our staff, their families all depend on us.

In order to provide you with the best new bikes we need to purchase them before you arrive. For 2020 we’ve purchased around 100 new road and e-bikes. I’m sure you can all appreciate how much they cost, that’s where your deposits and payments go.

Ultimately, we all depend on YOU our clients…We have always tried to offer you the best well prepared bikes and try our best so you can enjoy the best cycling experience. We depend on YOU for continued custom……along with your custom could we also ask for your support, understanding and patience in this extraordinary time.

We want you all to enjoy your cycling holiday, which in these troubled times maybe difficult. All customers have the option of moving their booking in full to a future date. Hopefully we’ll be in a position to receive customers later in 2020 but bookings can be delayed until 2021 & 2022. If you could….PLEASE PLEASE PLEASE consider the option to move your booking, that way we can definitely survive. In order to arrange this or if you require details to claim on your insurance please contact us via info@mallorcabikehire.com

We have also teamed up with our sister store in the UK Langsett Cycles with the option to use your booking amount against products purchased from their store. You can view a selection of their stock via www.langsettcycles.co.uk or for a wider choice www.freewheel.co.uk. You can contact the shop via info@langsettcycles.co.uk or tel 0114 234819 quoting your MBH Booking reference.

As you are participating in a sports holiday customers are advised and generally have taken an Insurance Policy which covers them for this. Your insurance company will have provisions for these kind of scenarios and is best suited to deal with them, Please contact your insurance provider 1st

As you can imagine we have been inundated with worried emails about cancellations and re-bookings. We are trying to formulating plans to satisfactorily deal with this, It will take time and again we ask for your patience.

If we can help in any way please email us on info@mallorcabikehire.com

We wish all our clients and friends the very best and we look forward to seeing you all soon.

Stay Safe

Andrew, Jude, Alex , Sally, Paul & Pablo