COVID-19 Virus Update

To our all of our clients, staff, families, and friends….

There’s no doubt we are all currently dealing with unprecedented worrying times. Government advise and restrictions are changing daily if not hourly. I thought I’d write these words to help keep you all up to speed with the developments at MBH and in Mallorca.  

A State of emergency has been declared for the whole of Spain which basically confines everyone to remain indoors, until at least the 12th April. There’s a few exemptions, but it’s mainly for trips to the chemist or food shops. All boarders, ports and airspace have now been closed so the lock down is now total…..Obviously our store is closed.

Here in Puerto Pollensa, from what I can see everyone is adhering to these restrictions and there’s a great feeling of community spirit. The police are maintaining a visible presence, which serves as a reminder of the gravity of this crisis but also it’s comforting to see our services protecting us.

Mallorca Bike Hire is a family business, we also employ valued staff who feel like family. We are committed to everyone’s health and wellbeing and until at least the 12th April our store remains closed. We’re all hurting and are worried, our staff, their families all depend on us.

Ultimately, we all depend on YOU our clients…We have always tried to offer you the best well prepared bikes and try our best so you can enjoy the best cycling experience. We depend on YOU for continued custom……along with your custom could we also ask for your support, understanding and patience in this extraordinary time.

As you can imagine we have been inundated with emails about cancellations, re-bookings and refunds. We are trying to formulating plans to satisfactorily deal with this, It will take time and again we ask for your patience.

As you are participating in a sports holiday customers are advised and generally have taken an Insurance Policy which covers them for this. Your insurance company will have provisions for these kind of scenarios and is best suited to deal with them, Please contact your insurance provider 1st

If you could….PLEASE PLEASE PLEASE consider the option to move your booking in full to a date later in the year or even 2021 or 2022, that way we can definitely survive.

In order to provide you with the best new bikes we need to purchase them before you arrive, we have, for 2020 around 100 new road and e-bikes which have been purchased and are ready to ride, I’m sure you can all appreciate how much they cost, that’s where your deposits and payments go !!!

As you can imagine we have been inundated with worried emails about cancellations, re-bookings and refunds. We are trying to formulating plans to satisfactorily deal with this, It will take time and again we ask for your patience.

We wish all our staff, clients, and friends the very best.

If we can help in any way please email us on info@mallorcabikehire.com

Stay Safe

Andrew, Jude, Alex , Sally, Paul & Pablo