To our all of our clients, staff, families, and friends….
There’s no doubt we are all currently dealing with unprecedented & worrying times. Government advice and restrictions have been forever changing throughout the year so it’s been difficult for all of us to make plans.
A State of emergency was declared for the whole of Spain since 15th March and our store has basically remained closed since then. We are currently accepting bookings and will open our store and make deliveries by appointment only. To place a new booking, we only require a Deposit of 20%, we will then contact you for the balance nearer to the start of your hire & to confirm that your booking is still going ahead. If your trip is cancelled, you can defer the deposit paid to your next booking.
In order to protect our customers and our staff we have taken Government and common sense advice and have acquired the correct materials and procedures to ensure all bikes are fully cleaned and sanitised before and after your hire period.
We must purchase all our new bikes before we open for the season. This year we have bought nearly 100 new Road & e-bikes which cost £000,000’s, and being open for little more than 2 weeks means we have had no time to recoup these cost, it’s been a truly awful year !!!
We want you all to enjoy your cycling holiday, which in these troubled times maybe difficult. Unfortunately, at present we have no funds available to issue refunds but all customers can move their booking in full to a future date. To be as flexible as possible, bookings can be re-arranged for later in 2020 or during 2021 & 2022 and if you have a friend travelling to mallorca you can transfer your booking to another person. In order to cancel or re-arrange please contact us via firstname.lastname@example.org
Our prices for 2021 will remain the same as this year.
As you are participating in a sports holiday, you are advised, and most people generally have taken an Insurance Policy which covers them for this. Your insurance company will have provisions for this kind of scenario and is best suited to deal with refunds, please contact your insurance provider 1st if this is required.
If we can
help in any way please email us on email@example.com
We wish you
all the very best and we look forward to seeing you soon.
Jude, Alex, Sally, Paul & Pablo