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Frequently Asked Questions

  • COVID-19 Virus Travel Disruption

    In light of the current situation regarding the Coronavirus pandemic all unnecessary foreign travel is forbidden. The situation is ever changing but now most countries around the world are advised to stay at home. Spain inc Mallorca is currently in a State of Emergency and a total shut down is being enforced.

    We want you all to enjoy your cycling holiday, which in these troubled times maybe difficult. All customers have the option of moving their booking in full to a future date. Hopefully we’ll be in a position to receive customers later in 2020 but bookings can be delayed until 2021 & 2022. In order to arrange this or if you require details to claim on your insurance please contact us via email to info@mallorcabikehire.com

    This situation is changing daily if not hourly, we kindly ask for your patience in replying to inquiries during this difficult time.

     

  • Can I still make a booking for 2020 ?

    In these troubled times its important to remain positive and to have something nice to look forward to .

    YES our website is accepting bookings for this year, currently up to the 21st November 2020.

    Our system will take a 20% deposit and we’ll contact your nearer the start of your hire for the balance.

    If your dates or circumstances change your booking can be transferred in full to a future date.

  • Where Are Mallorca Bike Hire Located ?

    We are based in the beautiful Puerto Pollensa in the north of the Island:

    Mallorca Bike Hire

    Carrer del la Gola 22

    Puerto Pollensa 07470

    General Enquiries: +44 7460 279 744
    Booking Enquiries: +44 7759 041 090
    Spanish No: +34 682 122 790

    GPS Coordinates:  39.9044   3.0785

  • What are the ABC Measurements you require

    We require the following ABC sizes to prepare your bike to your exact measurements.

  • Delivery & Price List

    Delivery is free of charge for hotels & apartments in the Puerto Pollensa.

    There is a small charge for deliveries outside this area which you will be advised of once we know your location. Please provide address and GPS Coordinates.

    Approx delivery & collection charges  for up to 6 Bikes

    Alcudia – £10 (Villas £20)

    Pollensa, Cala Sant Vicenc – £15 (Villas £20)

    Can Picafort, Playa de Muro – £20

    Campanet, Selva, Sa Pobla – £25

    Inca, Llosta – £30

    Binisallem, Costix – £35

    Alaro, Sineu, Bunyola – £40

    Palma, Soller – £50

    Valldemosser, Deia, Andratx – £60

    Delivery times are always approximate but we’ll contact you if they differ from the arranged time.

    During peak periods (Spring & Autumn) delivery is not always possible, If you are over 20km away from Puerto Pollensa please contact us prior to booking as deliveries may not always be possible.

    If you have specific requirements, contact us as we will always try to help.

  • Collection and Delivery times

    On booking we request a approximate collection & delivery time.

    Bikes can be collected from 8.30 in store, earliest delivery time is 9am in Puerto Pollensa

    Times are always approximate but we endeavour to make all deliveries are as near as possible to the booked time, however during busy periods deliveries may differ slightly and those outside the Pollença and Alcudia areas may have to be made after local deliveries have been completed. In all cases we’ll inform you if delivery differs greatly from the arranged time, please have your phone with you and turned on !!

    IMPORTANT…All bikes need to be returned to our store by 17.30hrs on your last day !!!

    So Please don’t leave your biggest ride until the last day, all bikes received late back will be subject to an additional fee.

    Its is VERY important you provide a contact telephone number as we will need to contact you before delivery/collection to ensure there have been no delays and you or the bikes are available.

  • What do the bikes come with ?

    All bikes come with 2x bottle cages, a small saddle bag, spare tube, tyre levers and pump.

    We have a limited number of Garmin mounts, Cafe locks and lights available to hire.

  • Do you offer Female specific bikes ?

    Yes we are one of the only hire centres in Mallorca to have Female specific bikes for hire.

  • Mallorca Cycle Shuttle & Bike Rescue - Discount Code

    Mallorca Cycle Shuttle & Bicycle Rescure.
    Bike Shuttles: Bus out – Bike back, various routes available including the must do MA-10 coast road ride, Andratx to Pollensa – 10/10
    Bicycle Rescue: If the bike or the body breaks down you’ll be collected and taken to a local repair center or returned back to your accommodation – Fantastic piece of mind.
    To receive a 10% Discount please use code MBH10%MCS

    Cycle Shuttle A5 Flyer

  • Yellow Jersey Insurance

    Yellow Jersey Insurance 
    Insuring both the bike and rider. Accidental & major crash damage, and one of the few companies that will insure you for theft. full personal and 3rd party cover available.
  • Can you provide accidental insurance for the rental period?

    We offer an optional insurance which can be taken out for a very small competitive premium which in most cases is far less than the excess on your personal holiday insurance. This covers you for minor accidental damage to the bikes paintwork, components, wheels, tyres etc to a value of €200 . We cannot insure you against theft, total loss of the bike, major crash damage, punctures (Inner Tubes €5) or 3rd party liability. Please check your own holiday insurance policy as most of will cover you in the unfortunate event of a major accident or theft.

  • What are your opening hours?

    From March through to October our basic hours are 8.30 to 6.00pm 7 days a week. We are often all out delivering or collecting so it’s always advisable to contact us prior to visiting.

    All bikes need to be returned to our store by 17.30hrs on your last day, collection from your accommodation will therefore be before this at a time agreed on delivery.

    Due to the Corvid-19 Virus we have extended our season and currently we are due to close for winter on the 21st November and re open for the 2021 season on the 14th February 2021.

  • What happens if I have a Mechanical issue or puncture while out riding?

    All bikes come with a small saddle bag, spare tube, tyre levers and pump so you will be able to fix the puncture and get on your way. If you experience any other mechanical issues while out riding just contact us and we will do our best to rectify the situation. If our tubes are used we charge €5 per tube.

    We can highly recommend Mallorca Bicycle Rescue for breakdown cover – Use code MBH10%MCS for 10% discount

    mallorcacycleshuttle.co.uk

     

  • Are the brakes set up UK or continental style ?

    Unlike a lot of Hire companies on the island all our brakes are set up standard UK style i.e rear brake on the left.

  • Do your bikes come with pedals?

    Most customers like to bring their own pedals and shoes, we will obviously ensure that these are fitted correctly to your bike when we hand it over. We do have stock of most types of pedals, Shimano SPD-SL, SPD – MTB, Look Keo & Delta, Speedplay, Flats or with toe clips.

    If you require pedals adding to the bikes, add this information into the comments box when ordering or contact us with your name and email address and we will provide pedals for you. (Note there is a small additional charge to hire pedals).

  • Do You Have Power Meters Available For Hire ?

     

    Garmin Vector 3S Pedals – We now have the Latest Garmin Vector 3S available. These pedals can be added as a accessories when placing your booking. Please Note you will require shoes fitted with Keo style cleats.

  • Can we provide energy nutrition, maps, Bottles & Co2 canisters?

    Yes If you’re traveling with hand luggage only it’s difficult to bring gels etc with you. We al Bottles, Co2 canisters and a huge array of nutrition from Torq, SIS & Clif Bar. We also have available to purchase a laminated high quality map with nice quiet roads and routes highlighted.

  • What do I do if the bike I'm interested in is not showing available on the site?

    It generally means all those models are hired out, however if you contact us we maybe able to find you the same or similar bike for part or the whole of your visit.

  • Like the bike you've hired! Would you like to purchase a new one or a used hire bike?

    Please contact us as you can include your Hire cost towards the purchase of a new bike from our U.K. Store Langsett Cycles in Sheffield. We often sell a number of Ex-Hire bikes at the end of the season at vastly reduced prices, contract us with the model and size your interested in.

  • Do I need a helmet or lights while riding in Majorca?

    By law you are required to wear a helmet while cycling in Mallorca. For hygiene reasons we suggest all customers use their own helmet but we have a number of helmets available for hire for €10

    It is not a legal requirement to use lights unless you are obviously cycling during darkness. We do advise customers to use at least a small rear light as there are a number of tunnels which are unlit (also remove sunglasses whilst in the tunnels !!) We do have small led rechargeable lights available to hire.

  • Rider Planner - Popular Routes via Ride With GPS

    Please use the following link and sign up & follow Mallorca Bike Hire for turn by turn routes via Ride by GPS, suitable for Garmin and all  GPX, TCX, FIT, or KML compatible device.

    https://ridewithgps.com/users/2059931

  • Popular Cycling destinations around the north of the Island

    Sitting in the foothills of the Tramuntana mountains in the north of Mallorca, the areas around Puerto Pollensa/Alcudia boast a wide variety of climbs through the mountains as well as plenty of flat roads along the coast and undulating country routes to enjoy.  Here are a few for the most popular destinations.

    Sa Calobra – is probably the most famous climb on the island. A road to nowhere except for a small beach and a few cafes the 9.5km climb has an average gradient of 7% with an amazing array of  around 26 hairpin bends including the 270° bend just before the summit. Fancy a challenge, Sir Bradley Wiggins holds the fastest time unofficial of 22.30 for the climb, what will your time be ?

    Col de Soller – Again located in the rugged north of the island, in the Serra de Tramuntana mountain range this is a mountain pass with a North (Dark) and south (Sunny) side. The North climb leaves the town of Soller and ascends at a nice steady gradient of 6% for 7.3km, there’s plenty of hairpin bends, I counted 30 but its easy to loose count. The South climb This is the slightly easier side up to the summit of Coll de Sóller at 4.9km with an average of 5% and again plenty of hairpin bends, but its also the side more exposed to the sun.

    Puig Major from Soller – This is the longest climb in Mallorca at 13.7km and average of 6% it also takes you to the highest point on the island. The other much easier direction being from Lluc. The Monnaber tunnel marks the end of the climb from both directions and is always a welcome sight.

     Cap de Formentor – The classic 1st ride for morning arrivals or a recovery day ride. The Cap Formentor takes in the climb out to the most easterly point of the Island. The climb is an out and back route over 17.6km with an average gradient of 1.5% (but don’t let that fool you) it is one of the most popular climbs on the island for cyclists due to its undulating gradients, incredible views and technical descents throughout the climb. If one road can sum up cycling in Mallorca this is the one.

    Petra – Another recovery day ride is a trip to Petra and its cafe lined square full of caffeine and calorie hungry cyclists. Reached by a mixture of flat and undulating quiet country roads full of blossoms and wild flowers. Nearby is the town of Sineu which has an outdoor velodrome which is open to the public.

  • Is there a group ride or guide available ?

    There’s a group ride that departs every morning from the famous Tolo’s Bar and Restaurant which is located opposite the beach in Puerto Pollensa. It’s generally around 70km at a steady pace and obviously includes a cafe stop. Meeting times varies depending on the time of year.

    For something more structured or a personal guide, please contact our friends at Mallorca Cycling Tours at www.mallorcacyclingtours.com/contact-us  or Ottilie Quince at www.oqservicecourse.com & mention Mallorca Bike Hire.

  • Airport Transfers & Taxis

    If you require an airport transfer or Taxi please contact Juan and mention Mallorca Bike Hire for a preferential reliable service.

    taxi54juan@gmail.com

    +34 620922737

  • 2020 Mallorca 312 - Rescheduled to 10th October 2020

    The 2020 Mallorca 312 Granfondo as been rescheduled to a new date of 10th October.

    If you have a booking for the original April dates please contact us ASAP in order to give you preference on moving your booking to this the new date or to next years event on 24th April 2021

    This is normally busiest time of the year for all cycle hire companies so booking early is advisable.

    Due to road closures on the day we are unable to collect bikes in the Alcúdia, Can Picafort & Playa de Muro areas on the day of the event, if you are located outside the Puerto Pollensa area please contact us regarding the collection of bikes. Bikes can however be returned to our store in Puerto Pollensa upto 20.00hrs on the day of the event.

  • IRONMAN 70.3 Mallorca- Rescheduled to 13st October 2020

    The IRONMAN 70.3 Mallorca as been rescheduled to a new date of 31st October 2020. This is a very busy event so booking your cycle hire early is advisable.

    If you have a booking for the original May dates please contact us ASAP in order to give you preference on moving your booking to this the new October date or to next years event on 8th May 2021.

    Due to road closures on the day and during the weekend we are unable to collect bikes in the Alcúdia & Playa de Muro areas on the day of the event, 9th May. Bikes in these areas will need to be returned to our store in Puerto Pollensa.