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Frequently Asked Questions

  • 20% Low deposit booking.

    Booking & Payment Information
    To confirm your booking, we require a 20% deposit. The remaining balance will be due approximately 8 weeks before the start of your hire.

  • Where Are Mallorca Bike Hire Located ?

    We are based in the beautiful Puerto Pollensa in the North of the Island:

    Mallorca Bike Hire/La Bicicleta Sports Bar

    Carrer de Temple Fielding 10

    Puerto Pollensa 07470

    General Enquiries: +44 7460 279 744
    Booking Enquiries: +44 7759 041 090
    Spanish No: +34 682 122 790

    GPS Coordinates: 39.9031, 3.0796

  • Are You Open All Year Round ?

    Booking Availability

    Yes, we are open for bookings all year round.

    However, during the winter months (mid-November to mid-February) the store operates by appointment only for pre-booked rentals of three days or more.

    To make a booking, please place your reservation through our website, and we will then contact you to arrange bike collection or delivery.

  • What are the ABC Measurements you require

    We require the following ABC sizes to prepare your bike to your exact measurements.

  • Delivery & Price List

    Delivery Information

    Please note that a small delivery charge applies, which will be confirmed once we know your location.

    Kindly provide your full address, and GPS coordinates if possible, so we can calculate the delivery cost accurately.

    If you are staying in Puerto Pollensa, we kindly ask that bikes are collected directly from our store.

    Bike Hire & Delivery Terms

    For bike rentals that include delivery, we require a minimum 3-day hire, or a 4-day minimum hire for locations more than 30 km from our base in Puerto Pollensa.

    All bikes must be returned to our store by 17:00 hrs on the final day of hire.
    Your collection time will be scheduled accordingly, so please plan your rides with this in mind — and try to avoid scheduling your longest ride on the final day!

    Important Notice – Accidental Damage Insurance

    As it can be difficult to fully inspect bikes at roadside delivery locations, Accidental Damage Insurance is compulsory for all delivered bikes.

    This charge will be automatically added to your booking, together with the delivery fee.

    If you have any questions, please do not hesitate to contact us.

    Approximate Delivery & Collection Charges

    (Prices for up to 6 bikes)

    Pollensa Town, Cala Sant Vicenç – £40 (Villas £45)
    Alcúdia – £40
    Can Picafort, Playa de Muro – £45
    Campanet, Selva, Sa Pobla – £50

    (Areas below require a minimum 4-day hire)

    Binissalem, Costitx – £65
    Alaró, Sineu, Bunyola – £75
    Palma, Sóller – £95
    Valldemossa, Deià, Andratx, Cala d’Or – £100

    Delivery Times & Availability

    Please note that delivery times are always approximate, and we will contact you if there are any changes to the scheduled time.

    During peak cycling periods (Spring and Autumn), delivery availability may be limited. If you are staying more than 30 km from Puerto Pollensa, please contact us before booking to confirm delivery availability, as deliveries may not always be possible.

    If you have specific requirements, contact us as we will always try to help.

  • Collection and Delivery times

    Booking & Delivery Information

    When making your booking, please provide an approximate delivery and collection time.

    Collection from Store

    Bikes can be collected from our store from 09:00 hrs.

    Delivery Times

    Deliveries from Puerto Pollensa generally depart between 09:00 and 09:30 hrs, so please allow some time for travel to your location.

    Important – Bike Returns

    All bikes must be returned to our store by 17:00 hrs on the final day of hire – no exceptions.

    Your collection time will be scheduled accordingly, so please plan your rides with this in mind and avoid scheduling your longest ride on the final day.

    Late returns will incur an additional charge.

    Delivery Timing

    While delivery times are always approximate, we will do our best to arrive as close as possible to the scheduled time.

    During busy periods, timings may vary slightly. For locations outside the Pollença and Alcúdia areas, deliveries may be scheduled after local deliveries have been completed.

    If there are any significant changes to your delivery time, we will contact you directly.

    Contact Information

    It is essential that we have a contact phone number for you.
    We will call or message before delivery or collection to ensure there are no delays and that both you and the bikes are available.

    Please make sure your phone is switched on and accessible on the day.

  • What do the bikes come with ?

    What’s Included With Your Bike

    All bikes are supplied with:

    • 2 x bottle cages

    • Small saddle bag

    • Spare inner tube

    • Tyre levers

    • Multi-tool

    • Mini pump

    Optional Extras

    We also have a limited number of accessories available to hire, including:

    • Garmin / Wahoo mounts

    • Café locks

    Additional Items

    CO₂ canisters are also available to purchase in-store if required.

  • Do you offer Female specific bikes ?

    Yes we are one of the few hire centres in Mallorca to have Female specific bikes for hire.

  • Yellow Jersey Insurance

    Yellow Jersey Insurance 

    https://www.yellowjersey.co.uk/?ref=mallorcabikehire

    Specialist Holiday & Sports Insurance

    (available for UK residents only)

    We offer specialist holiday and sports insurance that covers both the bike and the rider, including:

    • Accidental and major crash damage

    • Theft protection (one of the few providers offering this level of cover)

    • Full personal accident and third-party liability cover

    • Event cover, including events such as the Ironman and the Mallorca 312 Gran Fondo

    • Full COVID-19 disruption cover, included on all policies

    Booking Procedure

    To receive a preferential quote, please follow the insurance link provided.

    When completing the quotation:

    1. Select either the Performance or Ultimate level of cover.

    2. Select the bike as “New.”

    3. Enter the replacement value of the bike hired, using the list below.

    Replacement Cycle Values

    Colnago

    • Colnago Y1RS – Dura-Ace – £12,000

    • Colnago V5RS – £10,000

    Scott Sports

    • Scott Fastlane 20 – £6,400

    • Scott Foil – £6,500

    • Scott Solace eRide 20 – £7,300

    • Scott Addict SE / 20 Ultegra – £4,800

    • Scott Addict 20 / 105 Di2 – £3,200

    • Scott Addict eRide 20 / 30 – £4,600

    • Scott Addict Gravel 10 – £4,600

    Cannondale

    • Cannondale SuperSix Evo 2 Ultegra Di2 – £6,300

    • Cannondale SuperSix Evo 105 Di2 – £4,300

    • Cannondale Synapse Carbon 2 RL – £4,000

    • Cannondale Synapse 105 Disc – £3,200

    • Cannondale SuperSix Neo 3 – £4,100

    • Cannondale Synapse Neo 1 – £4,000

    • Cannondale Canvas Neo – £3,800

    • Cannondale Adventure Neo – £3,000

    Liv

    • Liv Langma Advanced Pro 0 – £6,500

    • Liv Avail Advanced 1 – £3,800

    Orbea

    • Orbea Orca – £2,500

    Gazelle

    • Gazelle Ultimate C8+ – £3,500

    Ridgeback

    • Ridgeback Anteron – £600

  • Can you provide accidental damage insurance for the rental period?

    Optional Accidental Damage Insurance

    We offer optional accidental damage insurance for a small, competitive premium—often much lower than the excess on many personal holiday insurance policies.

    This cover protects against minor accidental damage, including:

    • Paintwork scratches

    • Minor component damage

    • Wheels and tyres

    • Other small accidental damage that may occur during normal use

    Please note that this insurance does not cover:

    • Theft

    • Total loss of the bike

    • Major crash damage

    • Punctures

    • Third-party liability

    We strongly recommend that you check your own holiday insurance policy, as many policies do not always cover major accidents or theft involving rental equipment.

    Delivery Bookings

    As it is difficult to fully inspect bikes at roadside delivery locations, Accidental Damage Insurance is compulsory for all delivered bikes.

    This charge will be automatically added to your booking, together with the delivery fee.

  • 2026 Mallorca 312 - 25th April 2026

    Mallorca 312 – Bike Hire Information

    The 2026 Mallorca 312 Gran Fondo will take place on Saturday 25th April 2026.

    This is an extremely popular event attracting over 8,000 riders, and demand for hire bikes during this period is very high. We strongly recommend booking your bike as early as possible, as our bikes normally sell out several months before the event.

    Please note that during peak periods we operate a minimum 3-day hire charge.

    Due to road closures on the day of the event, we are unable to collect bikes from the Alcúdia, Can Picafort and Playa de Muro areas on the day of the race.

    If you are staying outside the Puerto Pollensa area, please contact us in advance to arrange bike return options, as collection will not be possible on the event day.

    Bikes can always be returned directly to our store in Puerto Pollensa.

  • 2025 IRONMAN 70.3 Mallorca - 9th May 2026

    Demand for this event is always extremely high, and we strongly recommend booking your bike as soon as possible, as we generally sell out every year.

    Please note that during peak periods we operate a minimum 3-day hire charge.

    Due to road closures on the day of the event, we are unable to collect bikes in the Alcúdia and Playa de Muro areas on the day itself.

    Bikes located in these areas will need to be returned to our store in Puerto Pollensa by 17:00 if they are being returned on the 9th.

  • What are your opening hours?

    Opening Hours & Bike Returns

    During the peak Spring and Autumn cycling seasons, our basic opening hours are 09:00 – 18:00, seven days a week. We remain open throughout the day and do not close for lunch/siesta.

    From June through to the end of August, we aim to close earlier at 17:00, so please check with us in advance if you plan to visit later than this time.

    All bikes must be returned to our store by 17:00 on the final day of hire. If you have arranged collection from your accommodation, this will take place before 17:00 at a time agreed when the bikes are delivered.

    Please note that during the winter months (mid-November to mid-February) the store is open by appointment only, and we accept bookings of three days or more during this period.

  • What happens if I have a Mechanical issue or puncture while out riding?

    All bikes are supplied with a small saddle bag containing a spare inner tube, tyre levers, multi-tool and pump, allowing you to repair a puncture and continue your ride.

    If you experience any other mechanical issue while riding that you are unable to fix, please contact us using the emergency number displayed on the bike, and we will do our best to assist and resolve the situation.

    Please note that we do not attend call-outs for punctures or flat e-bike or Di2 batteries.

    For additional peace of mind, we highly recommend our friends at Mallorca Bicycle Rescue who provide breakdown cover and rider recovery across the island.  – mallorcacycleshuttle.co.uk

     

     

  • Are the brakes set up UK or continental style ?

    Brake Setup

    Most of our bikes are set up with UK-style brakes, where the rear brake is operated by the left-hand lever.

    However, we now have an increasing number of bikes set up with Continental (EU) brake configuration, where the rear brake is operated by the right-hand lever.

    Bikes with this configuration are clearly identified on our website as “EU Brakes.”

  • Do your bikes come with pedals?

    Pedals & Shoes
    Many of our customers prefer to bring their own pedals and shoes, and we will ensure they are correctly fitted to your bike when we hand it over.

    We also carry a selection of pedals in stock, including:

    Shimano SPD-SL

    Shimano SPD (MTB)

    Look Keo

    Speedplay

    Flats or with toe clips

    Additionally, we offer Garmin Rally Power Pedals.

    If you require pedals for your bike, please include this request in the comments box when ordering, or contact us with your name and email address, and we’ll arrange pedals for you. (Please note, there is a small additional charge for pedal hire).

  • Do You Have Power Meters Available For Hire ?

     

    Garmin Rally RK100 Pedals – We now have the Latest Garmin Rally RK100 available. These pedals can be added as a accessories when placing your booking. Please Note you will need to specify Shimano SL or Look Keo fitting.

  • Can we provide energy nutrition, maps, Bottles & Co2 canisters?

    Nutrition & Essentials

    If you’re travelling with hand luggage only, it can be difficult to bring items such as gels, nutrition products, CO₂ canisters and bottles with you.

    At our store we stock water bottles, CO₂ canisters, and a wide range of cycling nutrition, including products from TORQ, SiS, Clif Bar and Mega Raw Bar.

    We also have available to purchase a high-quality laminated cycling map, highlighting quiet roads and recommended routes around the island — perfect for helping you explore the best riding Mallorca has to offer.

  • What do I do if the bike I'm interested in is not showing available on the site?

    It generally means all those models are hired out, however if you email us we maybe able to find you the same or similar bike for part or the whole of your visit.

  • Like the bike you've hired! Would you like to purchase a new one or a used hire bike?

    We sell a number of Ex-Hire bikes at the end of the season at vastly reduced prices, please contact us with the model and size your interested in.

  • Do I need a helmet or lights while riding in Mallorca ?

    By law you are required to wear a helmet while cycling in Mallorca. For hygiene reasons we suggest all customers use their own helmet but we have a number of helmets available for hire from €5

    It is not a legal requirement to use lights unless you are obviously cycling during darkness in which case it is. We do advise customers to also remove sunglasses whilst in the tunnels !!

  • Rider Planner - Popular Routes via Strava & Ride With GPS

    We have various rides stating and ending from our location in Puerto Pollensa. These rides take you on nice quiet roads that often only the locals know about and range from steady local coffee rides to full day rides across the island.  Please follow our Strava account or use the following link and sign up & follow Mallorca Bike Hire for turn by turn routes via Ride by GPS, suitable for Garmin and all  GPX, TCX, FIT, or KML compatible devices.

    https://www.strava.com

    https://ridewithgps.com/users/2059931

  • Popular Cycling destinations around the north of the Island

    Sitting in the foothills of the Tramuntana mountains in the north of Mallorca, the areas around Puerto Pollensa/Alcudia boast a wide variety of climbs through the mountains as well as plenty of flat roads along the coast and undulating country routes to enjoy.  Here are a few for the most popular destinations.

    Sa Calobra – is probably the most famous climb on the island. A road to nowhere except for a small beach and a few cafes the 9.5km climb has an average gradient of 7% with an amazing array of  around 26 hairpin bends including the 270° bend just before the summit. Fancy a challenge, Sir Bradley Wiggins holds the fastest time unofficial of 22.30 for the climb, what will your time be ?

    Col de Soller – Again located in the rugged north of the island, in the Serra de Tramuntana mountain range this is a mountain pass with a North (Dark) and south (Sunny) side. The North climb leaves the town of Soller and ascends at a nice steady gradient of 6% for 7.3km, there’s plenty of hairpin bends, I counted 30 but its easy to loose count. The South climb This is the slightly easier side up to the summit of Coll de Sóller at 4.9km with an average of 5% and again plenty of hairpin bends, but its also the side more exposed to the sun.

    Puig Major from Soller – This is the longest climb in Mallorca at 13.7km and average of 6% it also takes you to the highest point on the island. The other much easier direction being from Lluc. The Monnaber tunnel marks the end of the climb from both directions and is always a welcome sight.

     Cap de Formentor – The classic 1st ride for morning arrivals or a recovery day ride. The Cap Formentor takes in the climb out to the most easterly point of the Island. The climb is an out and back route over 17.6km with an average gradient of 1.5% (but don’t let that fool you) it is one of the most popular climbs on the island for cyclists due to its undulating gradients, incredible views and technical descents throughout the climb. If one road can sum up cycling in Mallorca this is the one.

    Petra – Another recovery day ride is a trip to Petra and its cafe lined square full of caffeine and calorie hungry cyclists. Reached by a mixture of flat and undulating quiet country roads full of blossoms and wild flowers. Nearby is the town of Sineu which has an outdoor velodrome which is open to the public.

  • Airport Transfers & Taxis

    If you require an airport transfer or Taxi please contact our friends at Transfers Luxury Mallorca and mention Mallorca Bike Hire for a preferential, reliable service.

    Transfers Luxury Mallorca: +34 695 680 784
    Email: info@transfersluxurymallorca.com
    Web: www.transfersluxurymallorca.com

    Or Try alternatives
    Antonio: +34 696 205 077
    Juan: +34 620 922 737  –  taxi54juan@gmail.com

  • Is there a guide available ?

    Unfortunatly we are generally too busy to get out on the bike with you but for something more structured or a personal guide please contact our friends at:

    Ottilie Quince at www.oqservicecourse.com 

    Mallorca Cycling Tours at www.mallorcacyclingtours.com/contact-us 

    Legro’s training Camps www.legrostrainingcamp.com

    Obviously always mentioned that Mallorca Bike Hire referred you !!

  • Recommended Accommodation & Restaurant - Torre Playa, Puerto Pollensa

    If you are looking for a cycle friendly hotel with superb restaurant please check out our friends at Torre Playa.

    Ideally located its just a 5 minute walk from our store & 100 meters from the center of Puerto de Pollensa, the hotel and restarant are opposite the the beach so the best views and sunsets in the Port are guaranteed.

    This comfortable complex, with 21 apartments with 1 and 2 bedrooms and studios, has a secure facility for bike storage and a fantastic restaurant to replace those burnt calories.

    Book direct with the owners for the best preferential prices and don’t forget to mention the recommendation from Mallorca Bike Hire !!

    Apartamentos Torreplaya en Mallorca